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Saturday, March 3, 2007
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Under pressure from state investigators, Best Buy is now confirming my
reporting that its stores have a secret intranet site that has been
used to block some consumers from getting cheaper prices advertised on
BestBuy.com.
Company spokesman Justin Barber, who in early February denied the
existence of the internal website that could be accessed only by
employees, says his company is "cooperating fully" with the state
attorney general's investigation.
Barber insists that the company never intended to mislead customers.
State Attorney General Richard Blumenthal ordered the investigation
into Best Buy's practices on Feb. 9 after my column disclosed the
website and showed how employees at two Connecticut stores used it to
deny customers a $150 discount on a computer advertised on BestBuy.com.
Blumenthal said Wednesday that Best Buy has also confirmed to his
office the existence of the intranet site, but has so far failed to
give clear answers about its purpose and use.
"Their responses seem to raise as many questions as they answer,"
Blumenthal said in an interview. "Their answers are less than crystal
clear."
11:26:10 PM
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© Copyright 2007 Paul Hardwick.
Last update: 3/4/07; 3:50:17 AM.
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